Skip to content At WolfHaven Hair, we’re committed to creating a smooth, respectful, and professional experience for every guest. Our salon policies are designed to protect both your time and ours, while ensuring the highest level of service in a comfortable, semi-private environment.
Our salon operates Tuesday through Sunday from 10am to 8pm, though hours may vary. We are closed on major holidays, including Christmas, New Year’s Day, Thanksgiving, and the Fourth of July. To keep the schedule flowing for all clients, we offer a 10-minute grace period for late arrivals. If you arrive later than that, we may need to reschedule your appointment, and a fee may apply.
We understand that life happens, but we ask that cancellations be made at least 24 hours in advance. Clients who miss their appointment without notice will be charged 50% of the scheduled service, and this fee must be paid before booking future visits. To secure color services, we require a deposit. Deposits are fully refundable if you cancel within the allowed timeframe, giving you flexibility while ensuring we reserve your spot.
We aim to make checkout as convenient as possible. WolfHaven Hair accepts cash, cards, Venmo, Zelle, and digital wallet payments. Gratuities are welcomed in either cash or card form. Services must be paid in full at the end of each appointment so we can close out your visit smoothly.
Your satisfaction is our top priority. If you are not happy with your service, we ask that you contact us within seven days. We will gladly provide a complimentary adjustment or redo to ensure your look meets expectations. In rare cases where adjustments cannot resolve the issue, we may issue a refund.
To support your at-home care, we offer a curated selection of professional hair products. Please note that retail sales are final. We cannot accept returns or exchanges unless the product is faulty, in which case we will coordinate with the manufacturer on your behalf.
Because our salon space is intimate, we ask that clients come alone to their appointments whenever possible. Guests may only wait in designated areas within the building. Food and beverages are welcome during your visit, and we strive to maintain a comfortable, respectful environment for every guest who walks through our doors.
Children are welcome in the salon only if they have a scheduled appointment. To maintain a focused and professional atmosphere, we ask that pets remain at home. Service animals, of course, are always permitted.
We love celebrating our artistry, but we will always ask for your permission before taking or sharing photos of your finished look. To ensure your appointment remains relaxing and focused, we ask that clients refrain from taking photos or filming during their service.
Appointments may be booked up to three months in advance through our Gloss Genius system. Same-day requests are subject to availability and approval. For any changes to your booking, you may use the online system or text our salon phone number directly — whichever is most convenient for you.
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